When we think about shopping online, we think of Brands like Amazon India, Flipkart and Snapdeal and Alibaba many more. Also, we are looking at our exclusive products that are unfortunately available only on one of the e-commerce website. (Exclusive Amazon India Sale for Oneplus5). I so wish ONEPLUS would rather also have an option for the sale on their own website.
Even though Amazon India is the giant in e-commerce industry but unlikely it also victimizes a number of elite customer and Shyam Pareek is one of them. He was really excited and awaited for his favorite mobile phone OnePlus 5 and was ready to book his order. It was not the first for online shopping and he had great ordering experience as well but what had an uncertain and deadlock experience when he logged into Amazon India via his brother’s account.
Yes! He booked his order successfully. But, he got shocked when he was trying to track the order then suddenly a deadly massage came over his laptop screen i.e. his Amazon India account was blocked.
His Next Step was obviously, Contacting Amazon India’s Customer Support Team:
We all have spoke to the customer support of eCommerce at least once in our life and we expect them to generally solve our problems, however the case with Shyam was different and Disappointing.
When he called Amazon , They told him his account was blocked due to Suspicious Payment. He took Immediate Action and sent them all the details via Email along with proofs of the Transaction because he wanted the phone ASAP.
He then waited for a response, but again to his disappointment was asked to wait for 24 hours by the customer support. He again followed up and faced the same for 5 more days. Not sure which dimension they were talking about when they promised 24 hours?
HIS MONEY WAS BLOCKED, 39k~ and HE WAS NOT EVEN GETTING A RESPONSE ON THE STATUS OF HIS PHONE OR MONEY!
What in world is fraud when you make the payment from your brothers account as it was not added in his?
After his Calls and Emails, He was completely disappointed and decided to disclose mischievous behavior of amazon India on Social Media. (AS YOU CAN SEE THE POST ATTACHED BELOW) .
I want to question Amazon India, how can you say that payment was fraudulent once you already confirmed it and also sent invoice over the email. Then he repeatedly tried getting help from Amazon India customer care and asked him, why the amazon account blocked. Instead of helping him, and solving his concerns, they asked him to send all details only via FAX.
I asked Shyam, on what was his reaction?
He said, He felt tragic and heartbroken as he was not going to receive his phone even after He ESPECIALLY subscribed for Amazon Prime. He was devastated.
Whats going on in 2017 is Amazon India asking for FAX?
A big question raised in mind how could it possible for global e-commerce giant to show such a irrespective response, Including:
- Blocking a customers amazon India account
- Claiming for fraudulent payment
- Asking for Payment details via FAX
- Completely artifice behavior without any notification.
- Even after sending the FAX they never responded and sent repeated robotic replies over Social Media.
Source: Shyam Pareek’s Facebook Post and a Detailed Interview with his statements and Proofs.
PS: Amazon is a successful E-commerce Giant, we can’t forget the service it has been providing from years on basis of one such incident. However, we were also shocked to see such actions of their support team.